Terms of service

TERMS OF SERVICE

OVERVIEW

Welcome to Alunora. Throughout this site, the terms “we”, “us” and “our” refer to Alunora.

Alunora operates this website and store, including all related content, features, tools, products and services (the “Services”), to provide you with a curated shopping experience. Our store is powered by Shopify, which enables us to provide these Services to you.

These Terms of Service (“Terms”) set out your rights and responsibilities when using our Services. By accessing or using our website, you agree to be bound by these Terms and our Privacy Policy [LINK]. If you do not agree, you should not use our Services.

SECTION 1 – ACCESS AND ACCOUNT

By using our Services, you confirm that you are at least 18 years old or have permission from a parent or guardian.

You agree to provide accurate, current, and complete information when making a purchase or creating an account. You are responsible for maintaining the confidentiality of your account details and for all activity under your account.

SECTION 2 – OUR PRODUCTS

We make every effort to display our products as accurately as possible. However, colours and appearance may vary depending on your device and settings.

All product descriptions are subject to change without notice. We reserve the right to discontinue products or limit quantities at any time.

SECTION 3 – ORDERS

By placing an order, you are making an offer to purchase. All orders are subject to acceptance and availability.

We reserve the right to refuse or cancel any order at our discretion. If this occurs, we will notify you using the contact details provided.

Once an order has been placed, we may not be able to amend or cancel it.

All purchases are subject to our Returns Policy [LINK].

SECTION 4 – PRICING AND PAYMENT

All prices are listed in GBP (£) unless stated otherwise.

Prices do not include shipping, duties, or taxes unless specified. These will be calculated at checkout where applicable.

You agree to provide accurate payment and billing details and confirm that you are authorised to use the payment method provided.

SECTION 5 – SHIPPING AND DELIVERY

Delivery times are estimates and not guaranteed.

We are not responsible for delays caused by couriers, customs, or circumstances outside our control. Risk in the products passes to you upon delivery.

SECTION 6 – INTELLECTUAL PROPERTY

All content on this website — including images, branding, designs, and text — is the property of Alunora or its licensors and is protected by intellectual property laws.

You may not use, reproduce, or distribute any content without our prior written consent.

SECTION 7 – THIRD-PARTY TOOLS & LINKS

We may provide access to third-party tools or links. We are not responsible for their content, policies, or performance. Use of these services is at your own risk.

SECTION 8 – SHOPIFY PLATFORM

Our store is hosted by Shopify. Any purchases you make are directly with Alunora, not Shopify.

Shopify is not responsible for any aspect of transactions between you and Alunora.

SECTION 9 – PRIVACY

Your personal information is handled in accordance with our Privacy Policy [LINK].

SECTION 10 – FEEDBACK

If you submit reviews, comments, or other content, you grant us the right to use, reproduce, and publish it for marketing and business purposes.

SECTION 11 – ERRORS AND INACCURACIES

We reserve the right to correct any errors or inaccuracies on the website, including pricing or product details, at any time without notice.

SECTION 12 – PROHIBITED USES

You agree not to misuse our website, including for unlawful activity, fraud, data scraping, or interfering with site functionality.

We reserve the right to suspend or terminate access if these Terms are violated.

SECTION 13 – TERMINATION

We may suspend or terminate your access to our Services at any time if you breach these Terms.

SECTION 14 – DISCLAIMER OF WARRANTIES

Our Services and products are provided “as is” without warranties, to the fullest extent permitted by law.

SECTION 15 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Alunora shall not be liable for any indirect or consequential loss arising from your use of our Services or products.

SECTION 16 – INDEMNIFICATION

You agree to indemnify and hold harmless Alunora from any claims arising from your breach of these Terms.

SECTION 17 – SEVERABILITY

If any provision is found to be unenforceable, the remaining provisions will remain in effect.

SECTION 18 – ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Alunora.

SECTION 19 – ASSIGNMENT

We may transfer our rights under these Terms. You may not transfer yours without our consent.

SECTION 20 – GOVERNING LAW

These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.